Touch Portal runs with its own embedded Java but sometimes existing installation can cause issues. First thing to try is to update your systems Java.
If it is updated, check your PATH variable of your System Environment Variables. Check if it has a Java path in it. If it does, remove it from the PATH variable, following the steps below:
If this does not work and you have other Java installations on your computer, you can also try to remove them all and then reboot your computer and start Touch Portal again.TouchPortal folder is not accessible
Other possible reasons Touch Portal will not start is that the TouchPortal folder has been corrupted. Please rename it and start Touch Portal. If it works then it means the folder is corrupt. You can try to copy part by part of that old folder into the new one to save your data. If it does not start again, you know which part is corrupted.
Known applications that can be the cause of not starting Touch Portal:
Very rarely this can happen when Touch Portal can't match the local ip address with a network adapter, this can be solved by:
When you try to run Touch Portal at windows startup you can not start Touch Portal in Admin-mode on windows. So uncheck the -run as administrator- option and it should start up.
If Touch Portal runs in admin mode and you set the startup options those are not set up for your windows user but for an admin user. So on windows startup, the normal user does not have the startup option.
Also keep in mind that the second checkbox is only to start TP minimized when it starts with boot. The first checkbox is to let it actually start at boot time.
To ensure the setting changes, try the following:
If the option within Touch Portal does not work. For example if you want to have it started as Admin then you can follow these steps: